Privacy Policy

Genesis Travel Solutions (Pty) Ltd is committed to protecting the privacy of personal information provided by our data subjects. The information you share with us enables us to offer you the best experience with our products and services, or as a valued stakeholder of Genesis Travel Solutions (Pty) Ltd.

It is crucial that you take all necessary steps to protect your own data (for example, by ensuring that all passwords and access codes are kept secure).

Genesis Travel Solutions (Pty) Ltd has dedicated policies and procedures in place to protect all personal information collected and processed by us. Please read below to understand how we collect, process, use, and disclose personal information.

Registered Address: [Insert New Address] Cape Town, South Africa

Information Officer Contact Details: [Insert Information Officer’s Name] Email: [Insert Email]

Collection of Data

Personal data may be collected directly from you as a data subject, or it may be obtained from other sources such as:

• Through credit checks
• Through the use of cookies on our website
• Third parties

If information is not collected directly from you, we will take reasonable steps to inform you that the information was collected and will be processed. Please ensure you do not send us personal information about someone else without their consent for its use and disclosure as outlined in this privacy policy. Where you provide us with information about someone else, or another person discloses a connection with you, that information may be combined with your personal information.

To provide you with the best service, we need to collect and process personal information from you as a customer. This may include:

• Personal Information: Full name, identifying details (including identity or passport numbers), and contact details.
• Purpose for Processing: To manage client files, process billing, and maintain travel records.
• Legal Basis for Processing: To ensure proper performance of our contractual obligations and provide the agreed-upon services.

Confidentiality

Genesis Travel Solutions (Pty) Ltd will keep your personal information confidential. However, you agree and consent that Genesis Travel Solutions (Pty) Ltd may:

• Communicate with you electronically regarding the services or products being provided (via email, fax, telephone, or any other relevant secure electronic platform).
• Obtain relevant personal information from any person or institution as necessary to fulfill the agreement between you and Genesis Travel Solutions (Pty) Ltd.
• Obtain credit information from any person or institution where required.
• Verify the information provided and contact third parties for the same purpose.
• Disclose personal information to regulatory or government agencies in compliance with applicable legislation or directives.
• Use personal information to market new or other products of the company that may be suitable or relevant to you.

Consent

Where the legal basis for processing your personal information is consent, it will be included in the contract or agreement with you. This consent may be withdrawn at any time; however, withdrawal will not make previous processing unlawful. You will not face any detriment for withdrawing your consent.

You may withdraw your consent by contacting our information officer, whose details are provided at the beginning of this privacy policy.

If the legal basis for processing is the proper performance of the contract and you request us to stop processing the information, it may limit our ability to fulfill the contract.

Sharing Information

In processing your personal information, we may share it with third-party processors under an operator’s agreement. These include, but are not limited to:

• Payment processors
• Email management and distribution tools
• Data storage providers
• Server hosts

These service providers are not allowed to process or use your data for any reason other than providing the required service. They must implement proper safeguards to ensure your personal information is secured at all times.

Retention

Genesis Travel Solutions (Pty) Ltd complies with various legislative retention periods, which dictate different retention requirements. To ensure compliance with all legal requirements, your personal information will be retained for a period of 5 years.

Your Legal Rights

Under the Protection of Personal Information Act, you have the following rights:

• Request access to your personal information.
• Request correction or deletion of personal information.
• Object to the processing of personal information.
• Lodge a complaint with the Information Regulator.

If you wish to exercise any of these rights or are dissatisfied with how we have used your personal information, please contact the information officer.

Changes to This Policy

This policy may change from time to time. The latest effective date will be highlighted at the start of the privacy policy.

General Information and Conditions of Carriage

• Prices, routes, places of interest, destinations, hotels, and restaurants are subject to availability and change.
• Tour departure and arrival times are approximate.
• Foreign language guides (e.g., German, French, Spanish) are available upon request.
• All our vehicles are insured for passenger liability.
• All tours are subject to a minimum number of passengers.
• Self-drive packages, tailor-made tours, incentive group tours, and conference packages are available.
• Hotel check-in begins at 14:00, and check-out is before 11:00 in the morning.
• Luggage and personal possessions are carried at your own risk. Please ensure that valuables and travel documents are kept safe at all times.
• Full payment is to be made directly on the website unless otherwise arranged.
• Cancellation fees may apply to extended tours.
• Rates are valid until [Insert Valid Date].